Frequently Asked Questions
Shipping to Athena
How do I make prepaid shipments to Athena?
Athena uses Federal Express and Airborne Express. To obtain our account numbers please call our Client Services Department at 1-800-394-4493, ext 2.
Airborne Express Priority 1
Use for all samples except those that are recommended to be shipped via Federal Express Overnight (see below).
Federal Express Overnight
Recommended for the following assays:
Do you accept delivery on Saturday?
Yes, unless otherwise noted on the test detail page.
Do you accept shipments on holidays?
We do not accept shipments on the following holidays:
- Memorial day
- Independence day
- Labor day
- Thanksgiving day
- The day after Thanksgiving
- Christmas day
How do I request materials (i.e., shipping kit, catalog, reprints, etc.)?
You can order materials directly from our website. You can also fax your request to 508-798-7125, or email us.
How do I add, cancel, or change a test requisition?
Additional tests on the same sample may be requested on specimens at Athena within six months of specimen receipt, provided that adequate quantities of the specimen are available. However, a new Test Requisition Form must accompany each additional request.
A physician may cancel a test at any time before specimen testing is completed. We regret that a cancellation request received after the test result has been reported cannot be honored. Once results have been reported, the appropriate party will be billed.
To change an order for a test please contact our Client Services Department at 1-800-394-4493, extension 2.
How do I order preprinted requisitions (preprinted test requisition forms that indicate my institution’s location information and account number)?
Please email us.
How do I request that a sample that is at Athena be sent to another lab for other testing services?
Athena will forward the sample after receipt of a Sample Forwarding Form. To request this service, please call our Client Services Department at 1-800-394-4493, extension 2, to request a Sample Forwarding Form.
More Information from Athena
Who is my local sales representative and how can he/she be contacted?
To have your local sales representative contact you, simply contact Athena through our website.
Who are the representatives in your Client Services Department, and what are their extensions?
Katie Demazure x3020, Amanda Gingras x3027, Adisa Makalani x3033, Sean Ryan x3037, and Carly Mirick x3131
Other questions you don't see answered here?
Please email us.