For general inquiries including specimen requirements, test codes, turnaround time, test result status, result report requests, and billing inquires, please use the form below or call (800) 394-4493, option 2 for client services, option 4 for billing.
Reporting Patient Care Concerns
Athena Diagnostics encourages anyone who may have concerns or complaints about patient care to bring them to the attention of the company’s management. Please contact our customer service department at (800) 394-4493, option 2 and your call will be directed to the appropriate member of our management team.
Athena Diagnostics Inc.
200 Forest Street, 2nd Floor
Marlborough, MA 01752
(specimen requirements, test codes, turnaround time, test result status, request report, general inquiries)
Phone: (800) 394-4493 option 2
(billing, insurance, financial assistance)
Phone: (800) 394-4493, option 4
Request a variant re-analysis
Please note that we recommend this no less than 6 months from the date reported
For questions or matters related to a specific case, prenatal testing, result interpretation, please contact our Genetic Counselors at (800) 394-4493, option 2 or E-Mail firstname.lastname@example.org. When emailing, please do not include any patient identifiers, though you may include a patient’s Athena accession number.